Update 1st July 2020
Dear parents, carers & swimmers
We just wanted to update you following the latest government announcement that swimming pools are to remain closed for the time being.
We had been hopeful that we would be able to have a few lessons this term and offer crash courses over the Summer but without a definite date to work towards, we have decided that our planned re-opening of lessons will be from Friday 4th September 2020.
So, this does mean that the credits you have purchased before lockdown can move straight over to the new term. The term from 4th September – 20th December is 16 weeks. The good news for most customers is that you will have enough credits to cover the cost of your lessons for the whole term without needing to top-up. If you are lucky enough to have more than 16 weeks credit on your account, the credits will safely stay on your account for the following term.
Over the coming weeks, we will transfer all swimmers over on our system to continue in the class they were previously attending. All the swimmers will be in the same position having not swum for almost 6 months so we will ensure they are happy and confident and will go over any skills that need refreshing. Your home portal account will be updated by the end of July to reflect the class booked for the September – December 2020 term.
In the meantime, we are continuing to work on our risk assessment and new procedures so that we are ready and Covid compliant for when we re-open. We will be in touch closer to September with all the information you need to know prior to the start of the new term.
We would like to take this opportunity to thank all our customers for their support and patience during this time. As you may know, KickStart had been operating for less than a year when we needed to close our doors during this unprecedented pandemic, we really can’t wait to see all our swimmers when you return so we can get back to teaching this fantastic life skill to you all.
If you have any further questions, please do get in touch by emailing us firstname.lastname@example.org
The KickStart Team