Update 1st June 2020
Dear parents, carers & swimmers
We just wanted to check in to see how you are and to update you on things from our end. We are, like many of you, keeping a careful watch on government announcements and we are hopeful that the next update later in June from Swim England and the government will give us a much clearer picture of when we can safely re-open.
We have been asked by some customers about the remaining credits that you have paid for so we just want to assure you that these are all totally safe on your account. (Please note that credits on your Home Portal account may not reflect your actual balance, please don’t worry about this, we can see the credits on our system, they just don’t show from your end). You will be able to use your credits towards classes and courses once we are able to re-open.
We can’t thank all of our customers enough for their kindness and support during this time. KickStart is a new business and we are all totally committed and passionate about getting back in the pool as soon as it is safe to do so, we’ve missed all our swimmers and families so much.
We have however been using this time to develop lots of areas such as staff training, website development and a very exciting big friendly face joining the team soon (watch this space for details!)
We hope to be able to communicate with you very soon about the next set of plans but in the meantime, please let us know if you have any further questions by emailing email@example.com
The KickStart Team